Refund and Returns Policy
Refund & Returns Policy
At Ace Skincare Ghana, your satisfaction is important to us. We strive to provide high-quality skincare products, and if you are not fully satisfied with your purchase, we are here to help.
Returns
You may request a return under the following conditions:
Items must be returned within 3–5 days of delivery
Products must be unused, unopened, and in their original packaging
Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
Opened or used skincare products
Products damaged due to misuse or improper handling
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
We will:
Replace the item at no extra cost, or
Offer a full refund where applicable
Refunds
Once your return is received and inspected:
You will be notified of the approval or rejection of your refund
Approved refunds will be processed within 3–7 business days
Refunds will be issued via the original payment method or an agreed alternative
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us.
Shipping for Returns
Customers may be responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
Contact Us
If you have any questions about refunds or returns, please contact us:
📧 Email: aceskinare@gmail.com
🌐 Website: https://aceskincaregh.com/contact-us/
📞 Phone: +233 546 786 303